Privacy Policy for Dirt Busters Cleaning
Welcome to Dirt Busters Cleaning. We respect your privacy and are committed to protecting the information you share when you interact with https://www.mydirtbusters.net/. This Privacy Policy explains how Dirt Busters Cleaning collects, uses, and safeguards your data across all booking, communication, and web-based tools we use, including CRM and automation systems provided by our technology partners.
1. Information We Collect
When you use our website or services, we may collect the following:
- Personal Information: Name, email address, phone number, and service address
- Service Request Details: Information about your cleaning service needs and preferences
- AI or Chat Interactions: Conversations with our online chat, SMS, or voice assistants
- Technical Information: IP address, browser type, device type, and general location
- Usage Data: Pages visited, time spent on the site, click activity, and form submissions
2. How We Use Your Information
Dirt Busters Cleaning uses your information to:
- Respond to inquiries and schedule cleaning services
- Provide service reminders, confirmations, and updates
- Assist you via our AI-powered chat, SMS, or voice assistants
- Improve website performance and customer experience
- Send service announcements or promotional offers (if you opt in)
- Enhance our systems using anonymized interaction data
3. AI, SMS & Chat Assistant Use
Our website and communication systems may use AI, chat, and SMS assistants to provide 24/7 support. These systems may collect and store the information you provide to:
- Answer service questions
- Schedule or modify appointments
- Route your request to the correct team member
- Capture details for follow-up communication
All interactions are securely processed and used only for service, support, and quality improvement.
4. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Internal Dirt Busters Cleaning team members
- CRM providers, scheduling software, and automation tools to manage communication and appointments
- Legal authorities, when required by law
A2P Compliance Notice: We do not share your mobile information with third parties for marketing or promotional purposes. Subcontractors may receive necessary details only to provide cleaning services. Text messaging opt-in data and consent will not be shared except with messaging service providers as required to deliver your messages.
5. Cookies & Tracking Technologies
We use cookies and similar tracking tools to improve your experience, measure performance, and help with advertising. These may be used to:
- Understand how visitors use our site
- Customize your experience
- Track conversions from Google Ads or Facebook/Meta
- Retarget visitors with relevant offers
- Monitor booking form submissions
Technologies may include:
- Google Analytics
- Google Ads Conversion Tracking & Remarketing
- Meta (Facebook) Pixel
- Call tracking and session recording tools
You can manage or disable cookies in your browser settings, though some features may not work properly without them.
6. Your Rights
You have the right to:
- Access the personal data we store about you
- Correct or update your information
- Request deletion of your data
- Opt out of marketing communications
- Request a copy of stored chat or communication records
To make a request, please contact us using the details below.
7. Data Security
We protect your information through:
- SSL encryption on our website
- Secure, access-controlled servers
- Regular system monitoring and updates
- Restricted access to authorized staff only
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect new services, features, or legal requirements. Updates will be posted on this page, with the effective date listed at the top.
9. Contact Information
For privacy questions or requests, please contact:
Dirt Busters Cleaning
Attn: Laurie Litwin
📧 Email: laurie@mydirtbusters.com
📞 Phone: +1 727-450-9590
🌐 Website: https://www.mydirtbusters.net/